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FAQs

Shipping

Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method. Please allow 3-5 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental United States and does not include Alaska and Hawaii.

Happi Hemp is pleased to offer customers free shipping on all orders over $49. For orders under $49, delivery via USPS costs $4.99.

When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. On your chosen delivery date, you will receive an email or SMS reminder regarding the delivery of your order.

As long as your order has not shipped out yet, we can cancel your order. If your order has already been shipped, we can't offer a cancellation.

We process orders during our normal business hours.
Unless otherwise stated, please allow 1 to 2 business days for us to process your order. Orders received before 3PM PST are usually shipped on the same day.

We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.

Happi Hemp offers shipping to most USA states, territories, and even APO/FPO addresses. We do not ship internationally.

Last Updated: June 2022

The 2018 Farm Bill, also known as the Agriculture Improvement Act, stipulates that all derivatives, isomers, and cannabinoids found in hemp are legal, as long as the final product contains less than 0.3% Delta-9-THC. 

Despite being federally legal, Delta-8-THC remains prohibited in some states that have specifically excluded it and other hemp-derived cannabinoids.

Delta-8 is legal in the following states:

  • Alabama
  • Arkansas
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Minnesota
  • Missouri
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Virginia
  • West Virginia
  • Wyoming
  • Washington D.C.

Delta-8 is regulated/unclear in the following states:

  • California
  • Connecticut
  • Michigan
  • Mississippi
  • Wisconsin

Delta-8 is illegal in the following states:

  • Alaska
  • Arizona
  • Colorado
  • Delaware
  • Idaho
  • Iowa
  • Montana
  • Nevada
  • New York
  • North Dakota
  • Rhode Island
  • Vermont
  • Utah
  • Washington

Returns

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We want you to love your new products, so we accept returns within 30 days of your order. All returns must still be in original packaging and no products have been tampered with as this are consumable products. We will refund to your original form of payment (minus any shipping charges you may have had).

To start a return, please contact us. Nice, simple and easy!

Products

No, our products are purely hemp-based and do not contain nicotine or tobacco.

    1.    Charge the Device:

  •  Charge your Happi disposable device for one hour.

    2.    Turn On the Device:

  • Click the button on the device twice.
  • The device will preheat and be ready to use.

    3.    Take a Puff:

  • Once preheated, you can take a puff from the device.

    4.    Turn Off the Device:

  • Click the same button five times to turn it off.


Subscriptions

At Happi, we’ve made it easier for you to manage your subscriptions without the need to log in. Follow these simple steps to use our magic link feature:    

1. Visit the Login Page
    •    Go to the Happi Login Page.
2. Find the Magic Link Section
    •    Look for the section that mentions managing subscriptions without logging in.
3. Enter Your Email Address
    •    Input the email address associated with your Happi account.
4. Receive the Magic Link
    •    Check your email inbox for a message from Happi containing the magic link.
5. Click on the Magic Link
    •    Click the link in the email. This will take you directly to a page where you can manage your subscriptions.
6. Manage Your Subscriptions
    •    On the management page, you can view, edit, or cancel your subscriptions as needed.

Frequently Asked Questions

Q: What if I don’t receive the magic link email?    

A: Check your spam or junk folder. If you still don’t see it, ensure you entered the correct email address and try again.

Q: Can I use the magic link multiple times?

A: Yes, you can request a new magic link anytime you need to manage your subscriptions.

For those who prefer managing their subscriptions while logged into their account, follow these steps:    

1.    Log In to Your Happi Account
    •    Visit the Happi Login Page and enter your credentials.
2. Navigate to Your Account Page
    •    Once logged in, click on your account profile, typically found at the top right                                     corner of the page.
3. Access the Subscription Management Section
    •    On your account page, find the section labeled “Manage Subscriptions.”
4. View, Edit, or Cancel Your Subscriptions
    •    From this page, you can:
         •  View your current subscriptions.
         •  Edit your subscription details (e.g., change the delivery frequency, update payment                        information).
         • Cancel any of your active subscriptions if needed.

Frequently Asked Questions

Q: How do I update my payment information?    

A: Go to the “Manage Subscriptions” section, select the subscription you wish to update, and follow the prompts to update your payment details.

Q: Can I pause my subscription instead of canceling it?    

A: Yes, you can choose to pause your subscription for a specific period. This option is available in the subscription management section.

Q: What if I have issues managing my subscription?    

A: Contact our customer support team at [email protected] for further assistance.

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